T&C's
All purchases from the Loft are non-refundable and non-transferable.
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You will need to sign a package agreement each time you purchase a new package or membership. By signing the agreement you agree to all of the T&Cs stated.
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If you have an existing / ongoing injury, pregnant or postnatal you must inform the studio prior to your class. We will turn you away if we deem the class not suitable for you.
CLASS PACKS:
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The Loft has a strict Cancellation policy for classes. A Late Cancellation is where you cancel your booking within the stated cancellation time related to that class or you fail to attend. If you late cancel or fail to attend your credit will be retained. Entry to a class will not be permitted if you arrive over 5 minutes late and this will constitute as a no show.
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If you do not agree with these terms and conditions you should not purchase a Class Pass at The Loft
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MEMBERSHIPS
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Memberships at The Loft have an automatic rollover of 8 payments at the agreed weekly rate. If you wish to cancel your membership, you must do so before the next 8 week rollover. Pausing your membership will incur a weekly fee. Memberships will automatically continue after the minimum term unless cancelled by the client or the company. The Loft memberships have a strict 7 hour Late Cancellation policy. Clients will be charged a fee on top of weekly membership payments for Late Cancellations/no-shows. $20.00 for reformer classes or $10.00 for any mat/barre/yoga classes. All classes have a 5 minute cut off time for entry due to your safety, if you arrive more than 5 minutes after the class time you will not be permitted entry and this will be classed as a no show. All purchases are non refundable and non transferable. Failed payments will incur a fee and membership cancellations must be submitted in writing.
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CLASS CANCELLATION WHILST ON A MEMBERSHIP
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The Loft memberships have a strict Late Cancellation policy. Clients will be charged a fee of $20.00, on top of weekly membership payments for Late Cancellations/no-shows of reformer classes, or $10.00 for late cancellations or no-shows of any mat/barre/yoga classes. Entry to a class will not be permitted if you arrive over 5 minutes late and this will constitute as a no show.
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If you do not agree with these terms and conditions you should not purchase a Membership at The Loft.
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FAILED PAYMENTS
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All failed payments incur a fee from the debit company. The Loft is not responsible for any fees deducted from your account due to failed payments.