TERMS & CONDITIONS

All purchases from the Loft are non-refundable and non-transferable.

​You will need to sign a package agreement each time you purchase a new package or membership. By signing the agreement you agree to all of the T&Cs stated. 

​If you have an existing / ongoing injury, pregnant or postnatal you must inform the studio prior to your class. We will turn you away if we deem the class not suitable for you.

Our class packs are available at all Loft locations, letting you buy classes in bulk and save. You can buy packs for our classes (reformer, mat and barre) or a wellness pack if you want to save on ice baths, compression boots and infrared saunas.

Memberships at The Loft have an automatic rollover of 8 payments at the agreed weekly rate. If you wish to cancel your membership, you must do so before the next 8 week rollover. Pausing your membership will incur a weekly fee. Memberships will automatically continue after the minimum term unless cancelled by the client or the company. The Loft memberships have a strict 7 hour Late Cancellation policy. Clients will be charged a fee on top of weekly membership payments for Late Cancellations/no-shows. $20.00 for a No Show and $10.00 for Late Cancellations. All classes have a 5 minute cut off time for entry due to your safety, if you arrive more than 5 minutes after the class time you will not be permitted entry and this will be classed as a no show. All purchases are non refundable and non transferable. Failed payments will incur a fee and membership cancellations must be submitted in writing.